Baru Guest Service Officer

Date Posted: Posted4 hari yang lalu
Salary:
Four Seasons
Kuta
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Job Description

BASIC PURPOSE

Ensures all guest satisfaction is performed at its utmost level. Perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests. Add personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

KNOWLEDGE AND SKILLS :

Education: Diploma/Degree in Hotel Management preferred.

Experience: 3 to 4 years of 5 star hotel experiences

Skills and Abilities: Ability to read, write and English. Additional language is preferred.

Hours required: Eight hour shift; scheduled days and times may

vary based on need.

DAILY FUNCTIONS :

  • The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
  • Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
  • Have thorough product knowledge to assist guest at all times.
  • Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Resolves customer complaints and elevate to managers when necessary.
  • The ability to ensure adherence to all credit cards procedures in the Front Desk – PCI Compliant.
  • Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
  • The ability to handle safety deposit box requests, including distributing, giving access to and closing procedures.
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. It includes Golden, Opera, FS Chat and phone system.
  • Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. The ability to quote and be familiar with room and rate availability for current and future dates. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
  • Complies with Labor Agreement as standard of conduct.
  • The ability to handle hotel emergency procedures and situations with maturity and professionalism.
  • Works harmoniously and professionally with co-workers and supervisors.
  • The ability to maintain a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply and takes appropriate action to re-stocked by informing managers.
  • The ability to maintain positive relationship with all departments, mainly with housekeeping.
  • Work closely with Concierge & Porter Team to coordinate the efficient handling of guest luggage and follow up on guest requests.
  • Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Porter, and lobby coverage.
  • The ability to interpret all departmental policies, procedures and standards.

Notes :

The vacancy applies for Indonesian National only.

Only short-listed applicants will be notified.

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Job Detail

  • Job Id
    d26d0d33edb0978d
  • Location
    Kuta
  • Company
    Four Seasons
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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