Baru FRONT OFFICE TEAM LEADER

Date Posted: Posted6 hari yang lalu
Salary:
Jakarta
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Job Description

Summary

  • Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
  • Ensures all guests' emails, messages, mail, faxes and parcels are handled and distributed promptly.
  • Ensures that all guest requests and requirements are attended promptly and handled in the correct manner.
  • Ensures speedy, accurate and efficient telephone and message service at all times.
  • Ensures that communication and co-ordination of all Departments, with particular emphasis on the interactions between (but not limited) Front Office-Host and Sales, Housekeeping, Maintenance, Telephone, Security are smooth and efficient.
  • Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
  • Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
  • Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Ensures that the Front Office - Host associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
  • Ensures that the Front Office - Host associates work in a supportive and flexible manner with other Front Office Team in a spirit of “We work through Teams”.
  • Ensures that all guest details are entered correctly in accordance with the principles of clean data.
  • Assists in the recruitment and selection of Front Office - Host associates. Follows hotel guidelines when recruiting and use a competency-based approach to selecting associates.
  • Oversees the punctuality and appearance of all Guest Experience associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
  • Exemplifies and instils upon the associates the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
  • Conducts annual Performance Development Discussions with Front Office Host associates, supports them in their professional development goals.
  • Plans and implements effective training programmers for all Front Office Host associates in coordination with the Training Manager and Departmental Trainers.
  • Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
  • Develops the skills and effectiveness of all Front Office Host associates through the appropriate training, coaching, and/or mentoring.
  • Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.
  • Encourages associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
  • Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
  • Ensures that associates have a complete understanding of and adhere to employee rules and regulation.
  • Feedback the results of the Employee Opinion Survey and ensure that the relevant changes are implemented.
  • Exemplifies and instils upon the associates the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
  • To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Qualifications

  • Indonesian Nationality with a degree in Hospitality or Business Management
  • Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
  • Previous pre-opening experience in Luxury Hotel or international experience are advantages
  • Strong in leadership and business acumen
  • Excellent English communication skills, strong guest service mindset and people management & development skills

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Job Detail

  • Job Id
    d91d627b9013f3d5
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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