Baru CRM Trainer - Jakarta

Date Posted: PostedHari Ini
Salary:
Home Credit Indonesia
Jakarta
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Job Description

Ensure new hire have all the skills needed to sell, including product and process knowledge, sales skills, and or any information related to selling by conducting an in class and on the job training

Conduct a regular training/briefing related product and process knowledge, sales skills, and/or any information based on description of process and/or product given on timely manner

Monitor and improve sales performance of new joiner and experienced operators through improvement activities and/or any training activities

Monitor and evaluate the effectiveness of all training activities and do a follow up action to improve the product and process knowledge

Provide reports regarding improvement activities

Coordinate with content team to provide a best practice sharing or any improvement ideas of the current process in order to improve the effectiveness and the efficiency

Coordinate with content team in managing a positive culture and support the improvement of engagement in CRM Operation to increase the motivation of Telesales and support team, also reduce the attrition

Operate and maintain e-learning platform in terms of daily neccesities
Minimal 2 years in training area and exposure in Telesales and Marketing

Strong communication both in English and Bahasa (written and spoken)

Excellent presentation skills with the ability to develop creative instructional material that can be easily understood

Proficient in MS Office skills,

High attention to detail and accuracy

Creative and analytical thinker

Proactive, fast learner, and able to work in a team

Excited in target oriented environment with tight deadline and minimum supervision

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Job Detail

  • Job Id
    dbc61e9b366f0785
  • Location
    Jakarta
  • Company
    Home Credit Indonesia
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Home Credit Indonesia

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