Berpengalaman minimal 1 tahun sebagai Contact Center Digital (e-mail, live chat, atau social media)
Komunikatif & tidak berlogat
Bersedia bekerja dengan sistem shift
Bersedia ditempatkan di Semarang
Tanggung Jawab
Menangani customer complain melalui media e-mail, live chat, atau social media
Mengidentifikasi serta mengevaluasi customer complain & issues Disclaimer: melamar pekerjaan di Karir.com tidak dipungut biaya
Mensupport proses operasional contact center dalam hal menyediakan data reporting secara regular.
Menyediakan data terkait kebutuhan Key Perfofmance Indicator.
Compiles, summarizes, and presents basic information/data on specific project and related topics or issues.
A pilot project was initiated -with the support fromâ¦
Work in a team that provide global Level 1 support to IT Incidents and Service Requests to minimize interruption to factories and maintain high level ofâ¦
Responsible for handling insurance services via telephone and email regarding customer and non-customer requests.
Fluent in English both written and spoken.