Job Description

Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience – all in a fast, secure and reliable way.

Quality engineering is the backbone of everything we do. To build great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent across the world.

Over the last 15 years, we’ve grown into an Engineering Powerhouse with 65+ offices in 6 continents and over 3,000 experts, aiming to change the way the world communicates. Services include but not limited to A2P SMS messaging, A2P voice, A2P RCS, app notifications, email, chat apps messaging and carrier billing. We serve both mobile network operators and enterprises, notably banks, social networks and corporations as well as non-profit organisations and public institutions.

We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This is why all our solutions are fully in-house developed, and we are proud of all the talents we have in our company!

The Enterprise Business Director is a managerial role in regional structure with direct reporting line towards Regional Sales Manager or country manager (if applicable) in the assigned market.

The main role of the Enterprise Business Director is to lead and motivate the sales team according to the defined strategies, and ensure team’s targets are met. Enterprise Business Director needs to lead, develop and coach a team of employees in customer facing to their optimum performance levels. A key component of this role will be to energize the team to their full potential by providing coaching and regular feedback.

The Enterprise Business Director is supposed to lead the team to achieve increased sales and delivery to client expectations in the assigned market.

The Enterprise Business Director needs to work closely with the Sales Expert(s) and Regional Sales Manager for their dedicated area in order to maintain existing client relationships, as well as coordinating communication with Sales Operations team and People Operations team.

Main Tasks & Responsibilities

• Coach, Develop and guide the enterprise team on how to drive the most optimal customer journey and how to grow each client in the team’s portfolio,
• Grow team’s acquisition and generation of new business while growing the existing business in place,
• Monitoring team activities on daily basis, conducting weekly/monthly check-in meetings with team to implement and adjust strategies
• Monitoring traffic for important clients and advising sales on further activities
• Administrative things regarding the team, Involvement in team related projects
• Approvals for minuses, online payments, postpaids etc.
• Daily checks of data quality, sales pipeline quality and query resolutions/escalations
• Assignment of Leads/Opportunities to Sales Execs (SE’s)
• Provide Support on internal tools or processes
• Constantly stay updated of market conditions and IB offers
• Support SE’s to unlock new business opportunities which may be stuck
• Regularly plans formal development plans for SE’s
• Mid-quarter review of KPIs
• Support POP in recruitment, onboarding and performance evaluation of both newcomers and active employees
• Suggest market strategy and approach towards new clients

• Must be familiar with SF
• 10-15 years’ experience overall, 3-5 years as Team Lead/BU Head or Senior AM
• Have proven experience in BFSI or E-Commerce or Healthcare or Travel and Transport
• Preferred experience working in SI or Principal
• Coach, Develop and guide the enterprise team on how to drive the most optimal customer journey and how to grow each client in the team’s portfolio,
• Grow team’s acquisition and generation of new business while growing the existing business in place,
• Monitoring team activities on daily basis, conducting weekly/monthly check-in meetings with team to implement and adjust strategies
• Monitoring traffic for important clients and advising sales on further activities
• Administrative things regarding the team, Involvement in team related projects
• Approvals for minuses, online payments, postpaids etc.
• Daily checks of data quality, sales pipeline quality and query resolutions/escalations
• Assignment of Leads/Opportunities to Sales Execs (SE’s)
• Provide Support on internal tools or processes
• Constantly stay updated of market conditions and IB offers
• Support SE’s to unlock new business opportunities which may be stuck
• Regularly plans formal development plans for SE’s
• Mid-quarter review of KPIs
• Support POP in recruitment, onboarding and performance evaluation of both newcomers and active employees
• Suggest market strategy and approach towards new clients

Why our employees choose us and grow?

At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

• Great environment – Wonderful team spirit, creativity and persistence are the drivers of our company. We are a fast-growing international company and you will be in the center of its progress in your dedicated region.
• Learning – Our employees go through an extensive training period and are considered experts in the industry. This job is an excellent chance to grow into a talent acquisition superstar with exceptional knowledge of IT and telecom industry.
• Mobility – Opportunity to embark on exciting business trips to help our clients and partners achieve market leadership.
• Compensation – We strive to provide a competitive benefits package for our employees.
• Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more.