Sales Operations Analyst - Moka

Date Posted: Posted30+ hari yang lalu
Salary:
GO-JEK
Jakarta
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Job Description

Location

Jakarta

Work Type

Permanent

Application Posted

June 3, 2021

About the Role

Fasten your helmet and climb on board if you’re ready to be our Sales Operations Analyst for the Commerce Enablement stream. Reporting to the Sales Operations Manager, you’ll focus your efforts in defining strategic plans, programs, and initiatives to accelerate sales growth and to improve sales productivity. You’ll get your hands dirty working on process optimization and building complex data models, all in efforts to streamline and enhance our sales operations for the wider Sales team, and indirectly augment our merchant-partner satisfaction rate.

What You Will Do

  • Identify opportunities for process optimization
  • Be responsible for sales operational measurements to identify business process issues and provide recommendations/solutions
  • Monitor sales performance metrics, keeping all sales funnel and operational dashboards in check tactically, and ensuring data integrity throughout our CRM system
  • Leverage and create complex data models to be used for business planning and forecasting that will result in increased productivity
  • Provide operational support to the Sales leaders in executing strategic initiatives for the Sales teams
  • Work cross-functionally with other stakeholders to achieve goals for the Sales function

What You Will Need

  • A Bachelor's degree in Marketing, Economics, Statistics, or a relevant field
  • At least 2 years of work experience at a tech company with a Sales team of 150+ people, or at a company with a fast growth pace and dynamic environment
  • Ability to analyze quantitative and qualitative data, and leverage raw, unorganized data into actionable insights
  • A self-motivated attitude and the ability to work effectively under pressure, as you’ll need to manage and deliver on multiple projects simultaneously
  • Excellent communication and critical thinking skills to fully grasp Sales policies and processes
  • Previous experience using CRM tools (ideally in an administrator capacity), Microsoft Excel/GSuite, or similar
  • Strong understanding of SaaS business models and Go-To-Market principles are a plus
About the Team In the Commerce Enablement team, we consistently strive to implement solutions that allow our merchant-partners in Indonesia (and the greater Southeast Asian region) to sell their products both online and offline. We also work to improve the merchant-partner experience by product innovation and integration with the rest of the Gojek ecosystem. The Sales Operations team is part of the larger Commerce Enablement stream based in Jakarta. Our portfolio of products include merchant-facing solutions that aid our subscribed merchant-partners in their sales operations. Southeast Asia is a highly dynamic market, where products have to react promptly to market trends and shifts, and where product managers and business leads need the flexibility to experiment and iterate fast. With that in mind, as the Sales Operations team, we provide support to the sales function in achieving operational productivity. One of the biggest hurdles our team has had to overcome was figuring out the most effective means to create sales flow efficiency while ensuring the team complies with our stipulated policies. We tackled this issue by getting by-in from the leadership board, and taking time to convey the impact of the revamped policies to the wider team. Currently, our team has been collaborating with the SME Sales team on an exciting project that’ll increase the conversion rates of the sales funnel. We're a highly flexible team with a target-driven mindset. Work from home hasn't been the easiest for some of us, so we've been sharing our favorite ways to prioritize a better work-life balance more than ever before. Along with our intrinsic interest in solving complex sales issues (yep, we are nerds at heart), our team also bonds over our shared love for all kinds of tea, and the latest entertaining movies and TV shows to watch and unwind.

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Job Detail

  • Job Id
    f327cea1fc652d6c
  • Location
    Jakarta
  • Company
    GO-JEK
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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