Baru Customer Support Specialist

Date Posted: Posted5 hari yang lalu
Salary:
Jakarta
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Job Description

GROW your career with Exabytes

We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career, there’s no better home for your potential than Exabytes!

Customer Support Specialist

  • Full-time
  • Entry level
  • Experience 1 Year
  • Hiring 1 Person
  • Jakarta

Responsibilities:

  • Provide technical assistance and guidance to clients for products & services offered by Exabytes
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
  • Handle troubleshoot errors related to hosting related services (Windows & Linux)
  • Monitor servers' performances
  • Ensure servers are working on optimum performance
  • Reply to clients via Helpdesk
  • Able to answer and reply to phone calls on Technical related issues
  • Perform weeky & monthly server maintenance

Requirements:

  • At least 1 Year(s) of working experience in related field is required for this position
  • Bachelor Degree from any study, Preferably Marketing or IT
  • Knowledge of Windows and Linux operating system and networking
  • Software solution and network structure design experience and hardware knowledge will be an advantage
  • Strong analytical skills and structured problem solving approach
  • Customer focus and excellent communication skills
  • Excellent active listening skills
  • Understanding of urgency and priority handling experience
  • Ability to explain complex issue in a clear and easy to understand to a technical and non- technical audience
  • Knowing about the Domain,Hosting/Server, Website sales is an advantage
  • Experience using help desk software and remote support tools
  • Age Max 33 Years

COVID-19 considerations:
Always wear mask at office, handsanitizer always around, cubicle workstation, Work From Home allowed (during the pandemic or after the probation periode)

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Job Detail

  • Job Id
    f65a3993c13e0624
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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