Sr. Product Researcher

Date Posted: Posted30+ hari yang lalu
Salary:
Jakarta
Apply Now Whatsapp to Friend Save This Job

Job Description

Function Technology Type Full-time Did you know that Tunaiku is actually part of Amar bank? And, did you also know that we are Indonesia's first digital-only bank loan service? How did we manage to do that?
At Amar Bank, we are changing people’s perception of a bank. We believe we are innovators who combine customer focus principles with creating technology-based impact. We incorporate freedom and flexibility as part of our startup working culture DNA to encourage innovation in creating better financial solutions for the banking industry.
Founded on March 15, 1991, in Surabaya as PT Anglomas International Bank (Amin Bank), the bank was acquired by Tolaram Group and transformed to PT. Bank Amar Indonesia (Amar Bank) in 2014. It has then undergone a significant digital transformation to become one of the country's forerunning fintech institutions through its award-winning digital lending platform, Tunaiku.
In January 2020, we had a successful Initial Public Offering and raised more than 209 billion rupiahs in funds from our public stock offering, more than we targeted to achieve. Recently Amar Bank was awarded as The Best Bank in Mortgage 2020 Book 2 category by 2002. In early July, we launched our newest innovative product named Senyumku as addition to our existing other products such as Tunaiku, Nabungyuk, and Tunaiku Invest. Today we have more than 1000 employees and that number keeps growing.
Of course, our innovation won't stop here, so if you would love to be a part of it, have a growth mindset, and are constantly hungry for challenges, we invite you to join our vision to create millions of smiles all around Indonesia and also a mission to provide banking services to those who ‘Need’ and Not only to those who “Want”.
Join us today and create #unlimitedinnovations!.

Responsibilities

  • Do Research!
  • Lead large research initiatives that involve or impact multiple squads.
  • Act as a research consultant: provides directions and strategies, turn UX research insights into solutions
  • Able to tackle the large complex project with multiple variables, investigate and resolve areas of significant ambiguity
  • Create long term roadmap by breaking down the tasks contributing to the team's objectives over the next 2-3 months
  • Ensure the efforts of researcher in each tribe are aligned to the product and tribe goals
  • Set goals, make sure that the team achieve the ROI to measure Review the work of researchers, ensure the quality is maintained

Becomes a leader who provides direction of the tribe
  • Ensure the efforts of researcher in each squad are aligned to the product and tribe goals
  • In collaboration with circle Leader, set the UXR goal make sure that the team achieve the ROI to measure

Team Management
  • In collaboration with circle lead, recruiting and onboarding the right talent for the tribe
  • In collaboration with circle lead continuously improve group structure, workflow, talent allocation, development practice, etc
  • In collaboration with circle lead conduct quarterly review and performance feedback Mentor new researcher and assess probation performance
  • Mentor and grow the skills of researcher within their tribePromote team member and help them grow in their new role
  • Onboard new joiners with our values, culture, and product knowledge

Stakeholder Management
  • Become the team's representative and mediate any technical disputes between researcher and indirect stakeholders, taking into account all views and opinions. (heads up to circle lead)
  • Evangelize and promote the value of research to other circles and functions
  • Able to manage stakeholders’ expectations and facilitate discussions when the team is tasked with work that's a high risk, complex, or under constrained time

Requirements

  • Min 2 years of professional research experience with leadership experience

Research Understanding
  • Experienced with multiple UX Research methods, understand the right situation to use the right method, able to translate it into actionable insights & implementation
  • Can help teams adopt a wide range of user research methods. Able to plan user research for services with challenging user needs and complex user journeys
  • Able to executing new initiatives and ambiguous tasks by doing further research on their own and coordinating with multiple stakeholders

Stakeholder Management
  • Could provide various product departments with advice on the best product usability trends, practices, and other consumer experience standards.
  • Able to manage stakeholders’ expectations and suggest the best practice to achieve business and product objectives Knows how to engage skeptical colleagues in analysis and synthesis. Able to communicate clearly with lead, head, and all PO across squads.
  • Ability to listen & proactively solve design team issues internally & across team
  • Ability to mentor challenger researchers to grow their leadership and management skills, as well as strong empathy and humbleness to form two-way communication (give feedback and receive criticism with open mind) and build relationship with junior members

Great Project Management
  • Get things done mentality
  • Attention to detail
  • Agility to adapt to multiple situations
  • Possess a passion for consumer-centered product designs
We exist to innovate and maintain the architecture of Amar Bank's products. As part of our main focus to create through technology we ensure the process and technology we use helps maintain and build human connection at scale.
It’s our job to plan, monitor, and control the technology growth so we can provide a faster, more convenient, and more efficient way of performing business transactions.

Related Jobs

Job Detail

  • Job Id
    f7d33a04bfafaf21
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

https://www.halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.