Baru D Bank Customer Service Officer

Baru D Bank Customer Service Officer

Date Posted: Posted2 hari yang lalu

Salary:

Semarang

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Job Description

Date: Apr 9, 2022

Location: Central Java

Company: PT Bank Danamon Indonesia Tbk

Job Purposes

Memberikan pelayanan Service Exellence kepada calon Nasabah yang melakukan proses pembukaan rekening melalui Aplikasi D-Bank Registration
Melakukan verifikasi data yang telah diinput oleh calon nasabah melalui Aplikasi D-Bank Registration
Memastikan kebenaran data calon Nasabah agar proses pembukaan rekening calon Nasabah dapat ditindak lanjuti /tidak
Mengarahkan Nasabah untuk menyelesaikan proses pembukaan rekening berdasarkan hasil verifikasi

Responsibilities

Memastikan incoming video calls dari Nasabah terjawab

Melakukan verifikasi data KYC- dari calon nasabah melalui video chat
Memastikan pemeriksaan pada kolom remarks. Jika terdapat informasi KYC telah dilakukan namun belum lengkap, lakukan proses KYC selanjutnya
Memastikan tanda tangan nasabah yang tersimpan di sistem telah sesuai dengan KTP-el
Memastikan proses pengambilan/pengiriman kartu Debit/ATM Danamon Nasabah

Proses KYC telah dilakukan sesuai ketentuan verifikasi KYC yang berlaku

Absensi < 2%

General Qualification

Soft Competency (Functional Specific):

Memiliki “self leadership” & good communication
Motivasi dan integritas tinggi, disiplin ,team work dan mampu bekerja dengan mandiri
Detail dan fokus pada customer
Orientasi pada target, kreatifitas dan service
Strong personality

Technical Competency:

PC (Email, MS Excel, MS Power Point, MS Word)
Communication skill
Service Skill

Education

Min S1

Job Segment: Bank, Banking, Finance

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Job Detail

Job Id

fbdce12f0e9a6157
Location

Semarang
Company

Danamon
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female

Contact Danamon

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