Helpdesk

Date Posted: Posted9 hari yang lalu
Salary:
Mitra Integrasi Informatika
Jakarta
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Job Description

Job Desc

1
Becoming L1 Support for Digital and Technology (Digitech) Portofolio/Solution Division

2
Operate IT Corporate Ticketing System Holding L1 Role (IT Servicedesk)

3
Operate/Administer Software/Application/Solution on certain agreed/given feature within Digitech Portofolio/Solution Division

4
Dispacth the service request or incident report to respective PIC as per Defined and Monitoring the progress of Fullfilment/Resolution according to respected SLA

5
Self Perform the resolution for standard issue category which are within L1 Capability (base on role) and/or already written on the operational Guideline (Frequent Issue/Problem + resolution)

6
Analize the operational support healthiness ofDigitech Portofolio/Solution and Design the Improvement Plan for Better operation further

7
Maintain whole Operational Guideline as the knowledge Management and Compose the additional item in Operational Guideline

8
Perform regular report and team meeting with portoflio owner/solution in Digitech regarding operation Support

Skill Requirement

1
Diploma/Bachelor on Computer Science, Information System, Informatics, and related major

2
Having Proficiency on ITSM and ITIL (Having Credential Certification is a Plus)

3
Having minimum 2 Year experience as L1 Support focusing on Software/Application in Majority

4
Having experience as L2 in an Advantage

5
Able to Communicate in Bahasa and English and Deliver the message clearly in detail according to the request, incident, fullfillment, and resolution context

6
ability to compose technical/procedure document and act as technical writer as per required

7
Self Starter team player with strong analytical thinking and dedicated to strive operational excellent

8
Willing to perform continuous learn and broad knowledge regarding the latest digitalization and technology trend

9
Willing to work in 8x5 (Office Hour) and Ready To support in Saturday, Sunday and National Holiday if Urgent Needed

Other Benefits : Tunjangan Overtime

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Job Detail

  • Job Id
    150ad3aec83a71dd
  • Location
    Jakarta
  • Company
    Mitra Integrasi Informatika
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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