Job Description

• Location: Merak
• Grade: H33

If you are interested, please send your application to the contact person (Fassa Rahmadiana/fassa.rahmadiana@external.ineos.com)

Please be reminded that before you send your application, you need to obtain the agreement from your direct manager and the department head (Board member minus one level).

Also, you ought to notify your local HR in charge prior to the application sending as well.

Purpose:

This is an exciting opportunity to join our Aromatics IT team, at the start of what is a truly transformational journey. This role provides excellent opportunities for career development and professional growth. Having recently acquired the bp Aromatics and Acetyls businesses at the start of 2021, we are going through a period of integration and growth, bringing in nearly 2,000 employees globally across 6 production sites as well as offices in Chicago and London.

We are looking to support our businesses by growing our application engineering capabilities, and we need someone who will help to drive business transformation and simplification but also take a very technical hands-on approach with building and supporting IT infrastructure and applications.

The Applications Engineer will report into the Global Business Applications team and will provide support and development for a number of business application systems with particular focus on specific areas of expertise. To support troubleshooting and resolution of systems issues and unplanned outages. Provide input into technical solutions for new project activities. Implement and test business applications, working closely with other members of the IT Team and business users. This role will provide with the opportunity to expand existing technical and application development skills.

Environment/Context

• Role will support the Global Aromatics business (Sites in Belgium, China, Indonesia, US) and the Acetyls business in Hull as required.
• Number of users: around 2000 global users (number will depend on application)
• Number of Applications (10-30)
• Number of Projects: Variable (typically 1-2 major, 10-20 minor).
• 3rd party Service Providers: 3 major (Wipro, Delaware and Microsoft) 5+ minor.

Responsibilities/ Accountabilities of the job:

• Provide application support for specific business applications relevant to experience. Ensuring compliance with IT processes & standards, including change management
• Install & test business applications both in-house developed & 3rd party purchased in conjunction with business users
• Regular review of incoming support issues to ensure resolution within a timely manner. To support the team with resolving any unplanned outages. Highlighting any significant issues to the Applications & Project Manager.
• Update support documentation & procedures to ensure that they meet the goals of simplicity and efficiency in working practices
• Providing technical support for small & medium sized projects tasks to ensure they are delivered on time; within budget and meeting the stated business requirements.
• Responsibility to ensure that all applications support & disaster recovery documentation is maintained for supported application systems
• Accountable for source code control within your area of expertise
• Assist in delivering applications IT Strategy in alignment the INEOS Aromatics roadmaps to achieve business goals
• mitigate risk including EoSL and identify optimisation opportunities for assigned applications.
• Act as a central point of contact for assigned site(s), addressing queries, dealing with escalations, and helping to articulate new demand to be assessed by the Application governance process
• Resolves and/or escalates issues in a timely fashion.
• Ensures Apps Manager is briefed on high priority issues or unplanned outages
• Manage application user communications to inform the stakeholders of downtime/outages.

Dimensions:

Facts

Number or amount in €

Support Global Aromatics business (Sites in Belgium, China, Indonesia, US) and the Acetyls business in Hull as required.

Number of users: around ~2000 users

Number of Projects

Variable (typically 1-2 major, 10-20 minor)

3rd party Service Providers

3 major (Wipro, Delaware and Microsoft) 5+ minor

Main contacts/Interfaces:

Who

Frequency of contacts

My role in those contacts

Purpose of contacts

Key Business Users

Daily/weekly as required

Understand business requirements

Use Case Development

Site IT Coordinators

monthly

Opportunities and new demand

Application point of contact for Sites

Applications Managers

Daily/weekly

Align on Priorities and Activities

Operational Integrity and Optimisation

Required profile:

Level of education & Experience in general

• 7+ years relevant technical IT Systems experience
• Experience of working with SAP and good understanding of integration
• Previous experience of managing applications at different levels
• Experience of working with and managing vendors

Technical skills

• Database (Oracle/MS SQL) Experience required
• Experience of Windows OS server and client required
• Application support on a windows environment (Including client installs) required
• Basic network knowledge to support application troubleshooting required
• UNIX/Linux (command line and shell scripting) preferred
• MS Power Platform and Azure (Server/AVD) preferred
• SharePoint Server 2013/2016/2019 & SharePoint Online preferred
• NET Framework, .NET Core, ASP .NET experience would be preferred

Behavioral skills

• Comfortable working with remote teams across multiple time zones
• Ability to handle multiple and diverse tasks simultaneously (written & verbal)
• Self-starter, with strong team-working, influencing, communication and other interpersonal skills
• Driven to attain goals and pursue excellence
• “Starter / Finisher” commits to the agreed workload priority with line manager
• Continuous improvement mindset and can deal with change
• Contributes actively in team interaction (including remotely based team members)
• Regularly reviews/updates service desk tickets.
• Keeps track of lessons learned and shares those lessons with team members
• Excellent problem solving / analysis skills

Job Details

• Location Merak, Indonesia
• Discipline IT
• Type Permanent
• Business INEOS Aromatics
• Posted 02 March 2022
• Closing Date 16 March 2022