REAL TIME Floor Monitoring (RTFM)

Date Posted: Posted30+ hari yang lalu
Salary:
Mitracomm Ekasarana PT
Tangerang
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Job Description

  • Monitoring Real time operasional semua layanan yang ada di operasional call center dalam menangani traffic call
  • Melakukan pengecekan attendance, adherence dan menemukan ketidaksesuaian setiap agent call center
  • Menjalankan action plan/recovery plan saat terjadi peningkatan call
  • Membaca & menginterpretasikan kondisi real time dari reporting tools per interval
  • Membantu pencapaian target service level baik itu per interval maupun per daily

  • Max 30 TAhun
  • Min D3 semua jurusan
  • IPK Min 2,75
  • Min pengalaman sebagai call center selama 2 tahun
  • Memiliki komunikasi dan interpersonal yang baik
  • Bersedia bekerja shifting
  • Mempunyai ketrampilan menggunakan aplikasi komputer
  • Penempatan Semarang

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Job Detail

  • Job Id
    411cc7d88e47a5ff
  • Location
    Tangerang
  • Company
    Mitracomm Ekasarana PT
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Mitracomm Ekasarana PT

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