Customer Operations - Quality Assurance Team Leader (based i...

Date Posted: 16 hari yang lalu
Salary:
Shopee
Yogyakarta
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Job Description

Monitor and analyse the development of all agents’ performance as well as the Quality Assurance (QA) specialists

Verifying agent’s service quality to make sure they are aligned with the company standards

Provide insights or recommendations for improvement on service quality and monitoring the process

Create a report summary of the achievement of the quality improvement

Create and monitor work programs for agent’s improvement
Min. Bachelor Degree from any major

Min. 4 years experience in Contact Center

Experienced as Supervisor for QA/Support/Ops in the Customer Service area

Can work well in a fast-paced environment

Strong leadership and problem-solving skills

Good understanding of QA job scope and sampling methodology

Understand basic data analysis

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Job Detail

  • Job Id
    561713c04295a028
  • Location
    Yogyakarta
  • Company
    Shopee
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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