Operations - ShopeePayLater, Desk Collection Team Leader

Date Posted: Posted15 hari yang lalu
Salary:
Jakarta

Job Description

DepartmentOperations LevelExperienced (Team Lead) LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
  • Lead a team and monitor team's performance to ensure all standards and targets are met
  • Responsible for overall team operational activities from briefing to debriefing
  • Manage overall team performance standard and compliance
  • Liaise with trainer, supervisor, and management to increase collection rate of SPL late users
  • Perform meeting with management team to cover performance result and solution/action items
Requirements:
  • Candidate must have minimum. Bachelor's Degree from any major
  • Candidate must have at least 2-years leadership experience as Collection Team Leader from reputable conventional/digital collection company
  • Excellent written and verbal communication skills in English and Bahasa Indonesia to communicate with internal stakeholders
  • Strong skills in Problem-solving, Team Management, and Leadership
  • Preferably have active AFPI (collection) license/certificate

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Job Detail

  • Job Id
    a24c64196929cb93
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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