Customer Service Staff

Date Posted: Posted23 hari yang lalu
Salary:
East Java
Apply Now Whatsapp to Friend Save This Job

Job Description

Default Act as the frontline of the company and ensure deliver Excellence Customer Service by answering any simple inquiries that a customer may have. And provides reactive support by working closely with related department to resolve the issues. Job Descriptions
    • Answering inquiries from clients to address their needs, complaints or other issues experienced related to the products or services.
    • Providing efficient and appropriate initial reply to all incoming tickets from customers and assign the tickets to the related engineers.
    • Monitoring and follow up the incoming tickets to ensure the resolution and escalate them accordingly if needed by working closely with Engineering Team in order to provide further assistance in troubleshooting issues within the time limits (based on company’s standard procedure).
    • Identify and assess customers' needs or specific requests and escalate them to the related department accordingly.
    • Keep records of customer interactions in the system by following the step that agreed in SOP
    • Compile all personal activity report, personal journal and other report based on company’s standard procedure
    • Build sustainable relationships of trust through open and interactive communication and go the extra mile to engage customers
    • Working closely with customer service manager to ensure proper customer service is always being delivered
Qualification
    • D3/S1 any major
    • 1-3 minimum experience

Related Jobs

Job Detail

  • Job Id
    bc2f5f7a71a3181c
  • Location
    East Java
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

https://www.halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.