Complete ownership of daily operations of the stores in the region/territory assigned
Align store teams to Brand goals to achieve daily, weekly, monthly, annual sales target & retail KPIs like ATU, ATV, ASP, Conversion, Customer NPS scores, Loyalty, New Customer enrolment, Shrinkage, Attrition
Ensure that best customer service is delivered in the stores with “Customer First” approach
Design monthly targets and effective incentive schemes for the store staff so as to keep them motivated
Track & analyze store KPIs/performance vs the targets. Identify areas of improvement & suggest solutions
Responsible for manpower planning/ROTAs & scheduling of store teams as per power hours / business needs
Design, update & implement operations SOPs. Use ZENPUT & GINGAR service checklists
Ensure all HR and HSE policies and procedures are adhered to
Reviewing the team performance providing immediate feedback (both positive & development) in order to recognize and praise excellent performance
Hire, train, coach & retain store teams. Assess the training & development needs of the store teams and liaise with Training team to roll-out relevant training programs
Ensure adherence to integrity & ethical practices by store staff. Take appropriate actions in case of violations
Proactively co-ordinate with Merchandising, VM, Marketing, HR, Project & Finance teams for smooth operations
Communicate with mall teams to understand opportunities in terms of activations & mall events being held
Be the eyes & ears on the ground. Relay feedback to HO about the mall retail environment, esp. competition
Requirements:
Minimum Bachelor degree holder any field.
Has 4+ years experience in FMCG / Retail / Fashion / Beauty Operations
Excellent team player & team leader. Very strong people skills. Extrovert & outgoing
Should have strong entrepreneurial & leadership skills. High degree of ownership & accountability. Result oriented
Ability to thrive in an ambiguous and ever changing business environment. Be flexible
High degree of attention to details. Problem solver. Willing to listen to new ideas and learn continuously
Excellent time management and stakeholder management skills
Loves to be on the field, visit stores daily & travel
Fluent in Bahasa & English
Strong at MS Office – Excel, Power Point
Department
Retail Operations
Role
Mothercare
Locations
Jakarta
Melakukan tinjauan real-time dari catatan manufaktur.
Age : 18 â 28 years old.
Pengetahuan tentang proses kualitas, termasuk disposisi material, persyaratanâ¦
Familiarity with live chat/Marketplace chat/Call center systems (zendesk, livechat, chatbot, etc) is a plus.
Manage & monitor home delivery schedule to customerâ¦
Provides excellent service to internal customers in other departments as appropriate.
Ensures the delivery of brand promise and provides exceptional guestâ¦
Responsible in providing field support and service including on-site laboratory analysis, frequent customer site visit, and troubleshooting to existing orâ¦
