Baru Customer Operations - Quality Assurance (based in Solo)

Date Posted: Posted4 hari yang lalu

Salary:

Surakarta

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Job Description

As Quality Assurance, you'll be responsible to conduct various sampling, performance analysis, coaching, and reporting for Customer Service Agents.

Act as the first contact-point regarding adherence to quality standards, deadlines, and procedures,

Document all operational processes in a form of FAQ (Frequent Asked Question) and involve in improvement projects,

Maintain or achieve established Quality Monitoring goals,

Provide reports accurately on an ongoing basis (daily, weekly, and monthly)
Candidate must possess at least Diploma Degree from reputable university,

Candidate must have at least 1-year of working experience as Quality Assurance or other support functions such as Real Time Floor Monitoring, Workforce Management, Customer Data Analyst, or related in Customer Service Industry,

Candidate must possess strong skills in Communication, Analysis, Coaching, and Problem-solving,

Candidate must have strong positive can-do attitude, have improvement mindset, and a good team player.

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Candidate must possess at least a Diploma, Bachelor's Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.

Job Detail

Job Id

ef02367942a01b1f
Location

Surakarta
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female