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Job Description

About Worldline
Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you.

Ingenico has led the payment industry for more than 30 years to become the global leader in seamless payment. We provide smart, trusted and secure solutions to empower commerce across all channels: in-store, online and on mobile.

Today, with our products and services, merchants can accept any means of payment, from credit cards to alternative payment methods, be it in store, on line or on mobile and allow consumers to have a seamless payment experience.

  • Key Responsibilities:

    • Management of country repair center
    • Implements after sales hardware support strategy for new POS terminals
    • Lead all Repair Centre setup, qualification and audit activities
    • Monitor and ensure that all regional KPIs and P&L reports meet the specified targets for all repair services within the region
    • Implements process & improvement to all POS and PCBA repair services within the region
    • Provide hardware technical information on products, spare parts, repair and security tools setup, installation, and maintenance to Ingenico subsidiaries, clients, and partners
    • Investigate and resolve hardware related issues in the field reported by Ingenico subsidiaries, clients, and partners
    • Implement maintenance and repair training programs to Ingenico subsidiaries, clients, and partners.
    • Provide guidance to Ingenico subsidiaries, clients and partners on product specifications, preventive, corrective maintenance, and best practices for repair.
    • Validate repair system software and diagnostic application changes prior to releasing to Ingenico subsidiaries, clients, and partners.
    • Troubleshoot and provide repair guidance to the component level on complex PCBA issues.

    COMPETENCY SPECIFICATION


    Core Competencies:

    • Ability to implement business strategy
    • Experience in repair KPI and P&L
    • Able to work independently with minimum supervision
    • Able to quickly learn new systems and technology
    • Good writing and oral communication skills

    Functional competencies:

    • Extensive experience in the management of repair centres, repair KPIs and P&L.
    • Knowledgeable on basic repair and electronic principles
    • Knowledgeable of the latest technology i.e., Wi-Fi, 4g, 5G, NFC, Bluetooth, Android
    • Exposure to POS terminal or related devices will be an added advantage

    Languages (good level required / advantage):

    • English and Bahasa Indonesia

Management Ability / Education Qualifications / Experience Requirements:

  • Candidates must possess at least a Bachelor’s/ degree in any of the following fields

o Electronics Engineering

o Electrical Engineering

  • 10 years’ experience in electronic board repair and electronic equipment repair related industry
  • Minimum 5 years’ experience in roles with management in repair
  • Proficient in MS Office programs, SAP, PCB CAD software
  • Knowledge of any Business Intelligence software will be an added advantage


Job Segment: Electrical Engineering, Electronics Engineer, Business Intelligence, Engineer, Electrical, Engineering, Technology

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Job Detail

  • Job Id
    fcd99f72165782a3
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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